Notes Made On A Do
Not Disturb Sign
David M. Brudney, ISHC, a nationally recognized spokesman for hotels and a veteran with four decades of experience, is the principal of David Brudney & Assoc. of Carlsbad, CA |
From David N. Brudney, ISHC, June 1997
When are hotel operators going to realize that those of us 45 and older
would really appreciate hotels making everything easier to read!
Why can't all hotels put the oversized numbers on the telephones?
Why can't the room service menus have larger type - - at the very least,
bold type! And wouldn't it be great if all hotels could improve the
level of reading lights? Why can't all hotels print large-type, current
info on the TV channels to watch. Why give those of us over 45 unnecessary
reasons for getting upset? Maybe it's just me, but I don't want to
wait through the entire "crawl" of the TV listings channel. Wouldn't it
be nice if the TV channel info was easy to find, easy to read? Seems
simple to me.
Hotel Marketing 101: Couldn't believe it! Just returned from a
glorious week at a famous destination resort area with fabulous weather,
great beaches and terrific food and F&B service. One would think
that a "full service" hotel in that market, enjoying a high occupancy and
charging rates in excess of $175, would put someone at the front door who
knew how to smile and recognize guests coming and going - - especially
arriving for the first time!
Couldn't count the number of times I passed this individual when he
never looked up, stood up or made any effort to make contact or offer any
service. Unfortunately, the two men on the other shifts weren't any better.
All three had plenty of time, however, to talk with fellow staff or with
friends on the phone. Apparently, they have been trained to park
cars and issue claim checks. Period. What a wasted opportunity.
Hello, general managers, is anyone home? Check that out personally!
Be sure to read my other online
articles - they are meant to inspire and motivate! The payoff: More room nights!
Comments, observations or more examples, please... let me hear from
you!
About David Brudney & Associates
David M. Brudney, ISHC, is a veteran hospitality sales and marketing professional concluding his fourth decade of service to the hospitality industry. Brudney advises lodging owners, lenders, asset managers and operators on hotel sales and marketing "best practices" and conducts reviews of hospitality (as well as other industry) sales and marketing operations throughout the U.S. and overseas. The principal of David Brudney & Associates of Carlsbad, CA, a sales and marketing consulting firm specializing in the hospitality industry since 1979, Brudney is a frequent lecturer, instructor and speaker. He is a charter member of International Society of Hospitality Consultants. Previously, Brudney held hospitality sales and marketing positions with Hyatt, Westin and Marriott.
Contact: David M. Brudney, ISHC, Principal
David Brudney & Associates
Carlsbad, CA 92009
Phone: 760-476-0830
Fax: 760-476-0860
Email David Brudney
Web Site: www.DavidBrudney.com
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